Assessor Resource
PSPGSD502A
Manage the emergent dynamics of government service delivery
Assessment tool
Version 1.0
Issue Date: May 2024
Not applicable.
This unit covers contingency management in a government service delivery environment. It includes managing government service reception, dealing with complaints and aggression, and assuring public safety in a government service delivery environment.
In practice, managing emergent dynamics may overlap with other generalist and specialist work activities, such as working ethically, complying with legislation, monitoring and maintaining workplace safety, etc.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication
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